A podcast sparking light bulb discussions to stop Australian MSPs reinventing the wheel
MSPs in Conversation is a podcast series that was originally created to build a sense of community and connection within the Australian channel, in the midst of the pandemic. Since its inception, we’ve had Aussie IT channel legends like Nigel Moore, Ryan Spillane, James Davis and James Bergl who have shared real-life experiences and practical advice on best practices and tools for increased profitability, pricing and packaging, building great teams, managing stress and other topics to help MSPs optimise and grow their businesses, without reinventing the wheel.
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Featuring thought leaders and
industry experts from:
Nigel Moore
James Bergl
James Davis
Ryan Spillane
“We’re sharing the real deal so you don’t waste time reinventing the wheel.”
When the pandemic hit and in-person meetups became impossible, we knew we had to keep the MSP community united. That’s how MSPs in Conversation was born.
This podcast is not your typical series. We avoid product-heavy talks and we bring in friends from the channel; MSP partners and industry experts to have real, honest chats. We’re tackling the day-to-day challenges and sharing the great opportunities in being an MSP, learning from industry experts and peers to prevent you going down a rabbit hole when it comes to MSP operations. Some of the MSPs that join find it a great therapy ession! Join in the discussion and share your insights too.
Ben Town
CEO, Hosted Network
This podcast is not your typical series. We avoid product-heavy talks and we bring in friends from the channel; MSP partners and industry experts to have real, honest chats. We’re tackling the day-to-day challenges and sharing the great opportunities in being an MSP, learning from industry experts and peers to prevent you going down a rabbit hole when it comes to MSP operations. Some of the MSPs that join find it a great therapy ession! Join in the discussion and share your insights too.
Ben Town
CEO, Hosted Network
The team behind MSPs in Conversation
MSPs in Conversation Podcast is created by Hosted Network, a licensed Australian wholesale cloud and telco provider committed to delivering cloud and telco services the way it should be for MSPs – simple, easy, with no margin burn.Being partner-obsessed, Hosted Network is dedicated to providing the best partner experience to their MSP partners with the right solutions, tools, support, and knowledge.
Episodes
Creating a Culture That Performs: Stress Management for MSPs
Running an MSP isn’t for the faint-hearted. Long hours, urgent client issues, and the constant pressure to scale can take a toll, not just on business owners but on the entire team. In this MSPs in Conversation session, we’re digging into the real challenges Aussie MSPs face when it comes to culture, stress, and mental well-being. We’ll look at how to build a workplace that doesn’t burn out your best people.Listen On:
Meeting Market Demand: The Evolution of the MSP Offering
The MSP landscape is changing, and it’s changing fast. As customer expectations evolve and emerging technologies reshape the playing field, the question is: How is your MSP adapting to meet this demand? In the next session of MSPs in Conversation, our panel of industry leaders explores how Australian MSPs are evolving their service stacks, improving profitability, and staying competitive.Listen On
How Smart MSPs Deliver Outstanding Customer Experiences
You’ve got the tech stack, the SLAs, and the expertise, so why are clients still churning, complaining, or going quiet? The MSP market is tough in 2025, and new customer acquisition costs between 5-25 times more than customer retention, so you can’t afford to neglect your current client base.Listen on:
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