Every few years our industry reinvents itself, and the gap between each reinvention keeps getting shorter. Box pusher became break-fix, break-fix became the MSP, the MSP became security-led, and Milan Rajkovic reckons the next shift is already here.
In this episode, recorded live at the Catalyst conference in Sydney, the founder of Otto IT traces his path from hacking his high school network at 14 to building a security-led managed service provider, then lays out where he thinks the industry goes from here. He makes the case for the Managed Intelligence Provider, explains why security stays the one constant no matter what the label becomes, and gets into the business acumen and judgement that AI still cannot replicate. A candid, fast-moving conversation for any MSP owner trying to work out what comes next.
