Ryan Spillane from 360 Consulting, James Bergl from Pax8 and Jordan Papadopoulus from Otto IT share real-life insights and tips on building thriving and well-aligned teams.
High-performing teams are built on shared values, not just skills or experience. When values are clearly defined, reinforced daily, and used in hiring and accountability, they become a practical decision-making framework — not wall art.
Great MSPs balance both leadership and management. Metrics, process, and accountability drive consistency, while leadership inspires trust, ownership, and discretionary effort. Teams perform best when people feel led, not just managed.
Leaders can’t — and shouldn’t — make every decision. Empowering team members with clear outcomes, boundaries, and support builds confidence, capability, and scalability. Most growth comes from trusting people to learn through action.
Misalignment is almost always a communication issue. Vision, expectations, priorities, and values must be communicated repeatedly, in multiple formats, and reinforced through regular rhythms like L10s, team forums, and informal check-ins.
People are motivated by purpose, growth, recognition, and belonging — not control. Involving teams in planning, celebrating wins, encouraging vulnerability, and creating psychological safety drives engagement and sustained performance.
