Aaron Jacobs from Rodin, Jim Kolymbis from atomicBIT and James Borg from Teamwork Technology to share how they navigated growth and advanced to higher operational maturity levels.
The challenges an MSP faces at 5 staff are very different to those at 20 or 50. Operational maturity means recognising which problems are stage-specific and adjusting processes, structure, and leadership accordingly.
As MSPs grow, relying on tribal knowledge and heroics stops working. Standardised processes, clear roles, and documented workflows are essential to delivering consistent service and protecting margin at scale.
Operational maturity isn’t defined by headcount or revenue. The most successful MSPs make deliberate choices about tooling, service design, accountability, and governance — building businesses that can grow without constant firefighting.
