Price Pushback: How MSPs Are Closing Deals Despite Tighter Client Budgets

Client budgets are tighter than they’ve been in years. CFOs are scrutinising every line item. MSPs are hearing the same pushback repeatedly: “You’re too expensive,” “We need to cut costs,” “Can you do it for less?”

The challenge isn’t that your services aren’t valuable, it’s that the old way of selling them isn’t landing anymore. But despite this issue, some MSPs are still closing deals, winning competitive situations, and even raising prices.

In this episode, we’re hearing from MSP leaders and sales experts dealing with this exact environment. They’ll share the specific pushback they’re encountering, the messages that are still resonating with business owners, and what’s stopped working.

 

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Key Takeaways

1

Price pushback is rarely about price

Most clients aren't pushing back because of budget, they're pushing back because they don't understand what they're paying for. Simplifying your agreements and communicating value clearly can eliminate most pricing objections before they even start.

2

A bigger pipeline is your best defence against discounting

MSPs with a healthy pipeline are more confident holding their price. When you're desperate for a deal, you'll accept any price. Fix your lead generation first, and the pricing conversation becomes a lot easier.

3

Stop selling IT, start selling business outcomes

The MSPs winning premium deals aren't talking about speeds, feeds, or uptime. They're talking about business processes, profit leakage, and compliance. Speak your client's language and the price conversation shifts entirely.

4

Discounting costs more than you think

A 10% discount on a 40% margin agreement wipes out 25% of your profit. Beyond the financials, discounting also damages your position as a trusted advisor and sets a dangerous precedent for every future conversation.

5

Your brand and reputation do the heavy lifting before you even walk in the room

Prospects are researching you on Google, checking reviews, and increasingly using AI to find providers. MSPs with strong online credibility attract clients who are already pre-sold on value — making price far less of a barrier.

Featured Panelists
Ben Town
Hosted Network
Ryan Spillane 360 Consulting
Ryan Spillane
360 Consulting
Alexander Slade, A. Corp Computers
Alexander Slade
A. Corp Computers